• Nivara will ensure that all advertising and promotional material is clear, and not misleading
  • In all communications regarding products and services, Nivara will ensure that reference to cost will be not only in terms of interest rate but also applicable fees and charges
  • Nivara shall provide information on interest rates, common fees and charges through notices in branches, through telephone, company’s website, designated staff / help desk and/or by providing service guide / tariff schedule
  • Nivara will ensure a back to back agreement with all its vendors, representatives that they shall handle customer’s personal information (if any available to such third parties) with the same degree of confidentiality and security as Nivara is bound to do
  • Communication to customers regarding various features of products to be / being availed by them will be done only if he / she has given his / her consent to receive such information / service either by mail or by registering for the same on the website or on customer service number
  • Nivara will prescribe a code of conduct for their Direct Selling Agencies (DSAs) whose services are availed to market products / services which amongst other matters require them to identify themselves when they approach the customer for selling products personally or through phone
  • In the event of receipt of any complaint from the customer, appropriate steps shall be initiated to investigate and to resolve the complaint.

© 2016 Nivara Home Finance Limited. All Rights Reserved.