Commitments

  • Nivara shall adhere to this code to act fairly and reasonably in all dealings, on the ethical principle of integrity and transparency, to meet the letter and spirit of various NHB guidelines issued from time to time as well as per the standard practices prevalent in the housing finance industry

  • Nivara would provide clear information, without any ambiguity, to the customer in understanding:
    • Products and services together with its terms and conditions including interest and service charges
    • Benefits available to customer.
  • Nivara shall provide regular and appropriate updates on all matters regarding the products and services as well as associated processes so as to enable customers to be well informed
  • Nivara will deal quickly and sympathetically in correcting mistakes if any, and attend to customer complaints in light of the objectives of this code
  • Nivara shall treat all personal information of customers as private and confidential and shall not divulge any information to third person unless required by any law or Government authorities including Regulators or Credit agencies or where the sharing of information is permitted by the customer
  • Nivara would provide, on request, copy of the Code to the existing borrowers and new customer prior to commencement of business transaction.
Nivara shall not discriminate its customers on the basis of race, caste, gender, marital status, religion or disability.

Disclosure and Transparency

Nivara would provide information on interest rates, common fees and charges through:

  • putting up notices in branches
  • through telephones or help lines
  • through designated staff/help desk
  • providing service guide/tariff schedule.

In respect of prospective customers, Nivara shall

  • provide clear information explaining the key features of their services and products that customers are interested in
  • provide information on any type of product and service offered, that may suit the customer's needs
  • tell the customers about the various means through which products and services are offered
  • tell the customer what information is needed from him / her to prove his / her identity and address, for complying with legal, regulatory and internal policy requirements
  • provide information on fees/charges payable for processing the loan application

In respect of those who have become customers, Nivara shall

  • provide information on interest rate, fees and applicable charges as well as changes (if any) from time to time
  • provide information on all applicable terms and conditions as well as changes (if any) from time to time.

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