Objectives

  • To promote good and fair practices by setting minimum standards in dealing with customers
  • To increase transparency so that the customer can have a better understanding of what they can reasonably expect of the services
  • To encourage market forces, through competition, to achieve higher operating standards
  • To promote a fair and cordial relationship between customer and Nivara; and to foster confidence in the housing finance system.

Applicability of the Code

This code shall apply to all products and services of Nivara, whether such products and services are provided across the counter, over the phone, by post, through interactive electronic device, on the internet or by any other method.

© 2016 Nivara Home Finance Limited. All Rights Reserved.