Grievance Redressal

In case of any complaint, grievance or any other service related issue, the borrower may reach us through any of the following modes:

• By way of physically visiting the Branch and post a complaint in the Complaint Register maintained at our branches. Customers can visit our branch during visiting hours between 10 a.m. and 5 p.m. from Monday to Friday & from 10 a.m. to 1 p.m. on Saturdays (except on public holidays)
• Customers can contact us at +91-80-2655 2822 between 10 a.m. and 5 p.m. from Monday to Friday & from 10 a.m. to 1 p.m. on Saturdays (except on public holidays)
• Customers can also reach us vide E-mail: contact@nivarahousing.com
•  By way of written letter addressed to Registered office of the company – To The Customer Service Manager – Home Loans, Nivara Home Finance Ltd., 22, 23, 24, 25/101/3, 3rd Floor, BNR Complex, Sri Rama Layout, Opp. RBI Layout, 7th Phase, JP Nagar, Bangalore – 560078.

In case of delay or unsatisfactory response or non-response through the above modes, the borrower(s) may escalate the pending complaint, grievance or any other service request to:

If the borrower(s) is still dissatisfied with the response received/or where no response is received within one month, the borrower(s) may approach the complaint Redressal Cell of National Housing Bank (NHB) by lodging their complaints in Redressal Cell of National Housing Bank (NHB) by lodging their complaints in

• Online mode at the link https://grids.nhbonline.org.in/(S(gb1kgrqjt2rwhpdfezlqziwr))/default.aspx OR
•  Offline mode by post, in prescribed format available at link http://www.nhb.org.in/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf, to Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi – 110 003.